Privacy Policy

Pistacio d.o.o. respects the privacy of all clients, users of services, users of our website, and has implemented the General Data Protection Regulation (EC 2016/679).
Personal Data Processing Manager: Pistacio d.o.o. Svetog Mikule 7, Labin, OIB: 78918951347. e-mail
The address of our web site is: https:/


We collect or accept personal data in a number of different ways. The processing of your personal data depends on the type of business relationship for which we are collecting data. Only necessary personal information is processed for this purpose.

By using the website, we collect information about your access device and IP address.  We use data about your access device and IP address to track marketing activities, and for the purpose of obtaining web analytics about which you can read more about below.

By using the contact form on the website, we process information such as name, surname, e-mail address and phone number. We use the same data exclusively for the purpose of timely reply to your request, ie continuation of communication and possible realization of business cooperation.

We collect data, through your questions, via e-mail, regular mail or through other forms of communication.

We process basic personal data we collect during a business relationship, for example, name, surname, OIB, address, e-mail, mobile or fixed telephone number.

Additional personal data that can be collected depending on the nature of the business relationship are the date of birth and gender, personal experience and opinion, invoice information in case of ordering any service, transactions data within a business relationship (type and the number of services provided, the date of service), customer support information (questions, answers, and information you provided to us in this context), photos, videos and comments you send or publish yourself, location and geographic information you provide to us , Your personal information obtained from publicly available sources, including information from social networks, other information you provide to us in the context of your own inquiries and any other personal information necessary to fulfill legal requirements based on the valid legal acts.


As a personal data processing manager, we protect your privacy and we process only information that is necessary for business activities, regardless of whether data has been obtained from you or from publicly available sources.

The purpose of processing your personal data is the execution of a contractual obligation, compliance with legal obligations, the provision of services based on your request.

We collect data for the following purposes:
Fulfilling the obligations arising in any contract with you;
Execution of sales and / or transactions in the business relationship;
Compliance with legal obligations;
Identity check to avoid fraud;
Informing about products, news, campaigns, special offers, sending of promotional and advertising messages via e-mail, ordinary mail, messages on mobile phone numbers;
Providing the services you requested (web notifications, automatic news updates, new offers, etc.);
Ensuring that the content and functionality of the website are adapted to your liking and needs;
Advertising through networks such as search engines and social networks;
Administrative management on the website and in our internal business system (CRM);
Conducting research and analysis of the website, including the analysis of the effectiveness of marketing and advertising campaigns with the online analytics tool;

If we process your personal information for purposes not described, we will provide you with relevant processing information prior to such processing.


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Do we use other cookies?

Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


In order to analyze our website, we use the Google Analytics tool of Google. The data Google Analytics collects about your use of the website (for example, your home URL, the web browser you use, language settings, your computer system, or screen resolution) are stored and analyzed on a Google server in the United States, and then available in anonymous form , using Google Analytics. Google uses the EU-US privacy protection certificate and therefore uses an appropriate level of data protection for data processing. We recommend reviewing Google’s Privacy Statement for more information about Google and Google Analytics.



We keep your personal information only for the period required for the purpose of processing, except in cases where we are legally required  to store your personal information.

Access to your personal information is provided solely by authorized persons within Pistacio doo and partners who provide us with business support (the data processors). With authorized partners, a contract on processing and protection of personal data is provided, providing the same level of protection of your personal information. Exceptionally, we may forward your personal information to third parties when you ask for and allow us to pass your personal information to a third party.

We protect your personal information from unauthorized disposal and access using technical and physical security measures in such a way that the personal data collected are appropriately protected.


Your right is to request that at any time, without explanation, the company Pistacio d.o.o. modify, restrict, disable, or permanently remove your personal information from the Company’s records. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of consent to its cancellation. If you believe that your personal information is stored or processed in violation of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Personal Data Protection Agency.

Consent can be withdraw at any time by sending a request to the company address or the official e-mail. In case of withdrawal of consent, your personal data will be destroyed, unless further storage is required by law. You may choose to not share the data requested by us, but keep in mind that certain information is required in order to provide a response to your request for feedback on the requested service and / or product.

Deleting the data when the purpose of processing is fulfilled.

In cases where processing and retention of data are based on a contract or are determined by law, the retention period is in accordance with the contract or law. We reserve the right to delete all data from databases and records, for which there are reasonable grounds for believing that data is untrue or inaccurate, without prior notice. The right to delete personal data does not apply in cases where the processing of personal data is determined by legal acts and it is binding for the company Pistacio d.o.o.

The Privacy Policy is valid from May 25, 2018